Some rental companies have blanket rules regarding this. They will only accept a credit card in the name of the renter. Others will accept it if the card holder signs a credit card authorization form. This form gives the renter permission to use their card and stipulates how much the renter is authorized to charge on it and for what services such as the rental, extras, bond (security deposit)/excess (deductible) etc. Before you make a booking, contact us to find out if the rental company will allow you to use a credit card in the name of someone other than the renter.

There are 2 ways of getting rid of the waste water and sewage water. The most common way of releasing the water is to plug the sewage/waste water hose to the side of the campervan (staff at campervan depot will show where the hose goes into) and the other end of the hose goes into the drain, a designated hole in the ground. The second way of releasing it is to take the tank/cassette out of a drawer outside the campervan and dump this tank/cassette above the dump station hole, open a bar and all the waste water and sewage can run through the drain. To fill the tanks with fresh water you need a fresh water hose which is provided in each campervan. Plug the hose to the water tap next to the dump station and connect the hose to the right connection point at the campervan. Then turn the water on. It might take a few minutes to fill it up, you will hear and see when it's full as water will be dropping aside or at the back of the campervan. Then turn off the water, close all drawers and store the hose. In both cases you should clean the hose or the tank/cassette with clean fresh water and add toilet chemicals afterwards by either putting them into this tank or just into the toilet and flush it down. That keeps the toilet clean and fresh smelling. For more information, please click the link below. http://www.new-zealand-campervan-holidays.com/motorhome-camping.html For a downloadable leaflet, please click the link below. http://www.new-zealand-campervan-holidays.com/support-files/finding_a_dump_station.pdf

We recommend you carry an International Driver's Licence (also known as an International Driving Permit). It will make things run more smoothly at the rental counter and if the police pull you over, they can read your license. It is written in 10 languages and serves as an officially recognized translation of your local driving license in over 150 participating members of the United Nations. You should always have your valid local driver's license and passport to show as well. The Permit has been widely used for more than 50 years and is recognized almost anywhere in the world.

There are several places you can find the depot location details.

Before You Book: You can find the address for the pick up location by clicking on the "depot info" button on the main search page after you have entered in your search criteria.

Already Have a Booking:  Depot location and pick up instructions can be found at the bottom of your confirmation email. If you have followed the link to your confirmation voucher you can also find this information by clicking the red link that says, "Important: please read pick up instructions below".

If the vehicle you requested is not available, you will not be charged as you do not have a confirmed booking. We will look for alternative vehicles for you and send you an email with any available options. If you select one of these options and it is confirmed, we will then collect payment.

When temperatures are expected to go below freezing, i.e. 32°F or 0°C, you must drain all water from
the motorhome to prevent water freeze-up. As a precaution against freezing, during expected freezing
conditions your motorhome will have been drained of all water and be winterized by the rental station
prior to departure.

You will not be able to use the water system in freezing conditions so plan in advance to purchase bottled water for drinking and minor cleaning needs. Note: You will not be able to use the bathroom during severe freeze conditions. Plan to use alternative facilities.

Some of our vehicles have live availability. If you book one of these, you will receive a confirmation automatically.

Others will require 24hrs to get back to you with availability. Once your booking is confirmed, you will be sent your confirmation email. If the booking is not available, we will search for a similar vehicle and email you with available options. Money will not be collected until you have a confirmed booking.

The reason for this is that some rental companies only give us discounted rates for International travelers. Other suppliers give us rates for both domestic and International residents.