Some rental companies have blanket rules regarding this. They will only accept a credit card in the name of the renter. Others will accept it if the card holder signs a credit card authorization form. This form gives the renter permission to use their card and stipulates how much the renter is authorized to charge on it and for what services such as the rental, extras, bond (security deposit)/excess (deductible) etc. Before you make a booking, contact us to find out if the rental company will allow you to use a credit card in the name of someone other than the renter.

There are 2 ways of getting rid of the waste water and sewage water. The most common way of releasing the water is to plug the sewage/waste water hose to the side of the campervan (staff at campervan depot will show where the hose goes into) and the other end of the hose goes into the drain, a designated hole in the ground. The second way of releasing it is to take the tank/cassette out of a drawer outside the campervan and dump this tank/cassette above the dump station hole, open a bar and all the waste water and sewage can run through the drain. To fill the tanks with fresh water you need a fresh water hose which is provided in each campervan. Plug the hose to the water tap next to the dump station and connect the hose to the right connection point at the campervan. Then turn the water on. It might take a few minutes to fill it up, you will hear and see when it's full as water will be dropping aside or at the back of the campervan. Then turn off the water, close all drawers and store the hose. In both cases you should clean the hose or the tank/cassette with clean fresh water and add toilet chemicals afterwards by either putting them into this tank or just into the toilet and flush it down. That keeps the toilet clean and fresh smelling. For more information, please click the link below. http://www.new-zealand-campervan-holidays.com/motorhome-camping.html For a downloadable leaflet, please click the link below. http://www.new-zealand-campervan-holidays.com/support-files/finding_a_dump_station.pdf

Le recomendamos que tramite una Licencia de Conducir Internacional (también conocida como Permiso de Conducir Internacional), Le resultará más sencillo el registro en el mostrador, y si lo parara la policía puede leer su licencia. Está escrita en 10 idiomas, y funciona como traducción certificada de su licencia local en más de 150 países que participan como miembros de las Naciones Unidas. También debe llevar con usted su licencia de conducir local y pasaporte. Este permiso ha sido utilizado por más de 50 años, y es reconocido en casi cualquier parte del mundo.

Hay varios lugares donde puede encontrar los detalles de la ubicación del depósito.

Antes de reservar: puede encontrar la dirección del lugar de recogida haciendo clic en el botón "información del depósito" en la página de búsqueda principal después de haber ingresado sus criterios de búsqueda.

Ya tiene una reserva : la ubicación del depósito y las instrucciones de recogida se pueden encontrar en la parte inferior de su correo electrónico de confirmación. Si ha seguido el enlace a su comprobante de confirmación, también puede encontrar esta información haciendo clic en el enlace rojo que dice "Importante: lea las instrucciones de recogida a continuación".

Si el vehículo que solicitaste no está disponible, no se te cobrará ya que no tienes una reserva confirmada. Buscaremos vehículos alternativos para usted y le enviaremos un correo electrónico con las opciones disponibles. Si selecciona una de estas opciones y se confirma, procederemos a cobrar el pago.

When temperatures are expected to go below freezing, i.e. 32°F or 0°C, you must drain all water from
the motorhome to prevent water freeze-up. As a precaution against freezing, during expected freezing
conditions your motorhome will have been drained of all water and be winterized by the rental station
prior to departure.

You will not be able to use the water system in freezing conditions so plan in advance to purchase bottled water for drinking and minor cleaning needs. Note: You will not be able to use the bathroom during severe freeze conditions. Plan to use alternative facilities.

Some of our vehicles have live availability. If you book one of these, you will receive a confirmation automatically.

Others will require 24hrs to get back to you with availability. Once your booking is confirmed, you will be sent your confirmation email. If the booking is not available, we will search for a similar vehicle and email you with available options. Money will not be collected until you have a confirmed booking.

The reason for this is that some rental companies only give us discounted rates for International travelers. Other suppliers give us rates for both domestic and International residents.